Need support for a gambling problem?
If you or someone you know is struggling with a gambling problem, help is available. The National Council on Problem Gambling provides a range of resources, including answers to commonly asked questions, a gambling behavior self assessment, information about treatment and the National Problem Gambling Helpline (1-800-MY-RESET) to help connect you with local resources.
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Responsible Gambling and NASPL
Player health and responsible gambling is the lottery industry’s primary Corporate Social Responsibility objective. Beginning in 2014, in collaboration with the National Council on Problem Gambling and the North Carolina Education Lottery, NASPL worked to create comprehensive responsible gambling (RG) training materials for both lottery employees and retailers; the group effort culminated in the release of specialized training videos to be shared among the membership. From then on, NASPL has continued to grow and evolve its RG efforts and related training components to better serve the evolving industry. Check out some of the resources available for lotteries below
Terms Related to Problem Gambling
NASPL-NCPG Responsible Gambling Framework Certification Program
The NASPL-NCPG Responsible Gambling Framework Certification Program marks the first time a segment of the U.S. gambling industry has adopted a responsible gaming framework and independent verification process. This program has helped to establish higher standards for the implementation of RG principles in lotteries throughout North America.
In addition to helping lotteries promote responsible gambling, the RGF program is designed to educate lottery executives, employees and the public about the responsible gambling measures that are possible within lottery operations as well as the spectrum of problem gambling behavior and treatment.
This program is open to both U.S. and Canadian member lotteries. It is a complimentary service to the NASPL membership; all service costs are covered by NASPL.
Learn more on the NASPL Matrix.
NASPL Matrix Responsible Gambling Resource
In addition to the NASPL-NCPG RGF Program, the Responsible Gambling Resource section on the NASPL Matrix contains a multitude of assets available to all NASPL members. Our comprehensive RG Resource serves as a valuable guide for lotteries and their players, offering a range of tools, guidelines and other assets focused on fostering responsible gambling practices.
Through our RG Resource, lotteries can access practical examples, gain valuable insights, and draw inspiration to develop and improve their own responsible gambling plans and communications. Together, we can cultivate a responsible gambling environment that prioritizes player protection, minimizes harm, and fosters an enjoyable and sustainable lottery experience for all.
1-800-MY-RESET Resources
The National Problem Gambling Helpline™ (1-800-MY-RESET) is operated by the National Council on Problem Gambling. The helpline serves as a one-stop hub connecting people looking for assistance with a gambling problem to local resources. This network includes contact centers that cover all 50 states and the U.S. territories.
The National Problem Gambling Helpline™ offers call, text and chat services 24/7/365.
1-800-MY-RESET Toolkit
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This toolkit is meant to align key messaging and ensure a consistent visual identity for the National Problem Gambling Helpline™ (1-800-MY-RESET). Please use these resources as a guide while developing your own public awareness messages and promoting the helpline to your community.NCPG will provide periodic updates to the toolkit and develop additional resources.
Problem Gambling Awareness Month
PGAM Goals
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To increase public awareness of problem gambling and the availability of prevention, treatment and recovery services.
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To encourage healthcare providers to screen clients for problem gambling.
Every Story Matters
This year’s theme, “Every Story Matters,” is a reminder that every narrative, battle and triumph related to problem gambling is significant. Throughout the month, we aim to elevate these stories, fostering understanding and support within our communities. Together, let’s amplify awareness, break down stigmas and emphasize that when it comes to problem gambling, Every Story Matters. #PGAM2024
Gift Responsibly Campaign
The Gift Responsibly Campaign toolkit provides the tools necessary to help share campaign messaging in a unified voice. Participants are encouraged to use this toolkit to help prepare your ads, social media posts, print collateral and more. Access to the toolkit will be provided following completion of the campaign registration form. John you can download a drobox file when you click the “Access the Toolkit” button on this Gift Responsibly Campaign page link listed above.
Campaign Toolkit
Gift Responsibly Campaign Goals
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Educate communities on the dangers of buying lottery tickets for children.
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Raise awareness about the risks of youth gambling.
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Support responsible gambling practices while remaining neutral about legalized gambling.
