- Since FY00, the Arizona Lottery has administered the state’s Problem Gambling Program through an annual $500,000 legislative appropriation ($300,000 for FY 04 and FY05).
- The program has included a 24-hour toll-free helpline for information and referral to state-supported treatment for those affected by a gambling problem.
- In FY03, the Lottery commissioned the state’s first Prevalence Study on Problem Gambling. The study’s results provide a baseline by which future prevalence can be measured and will give guidance to future education and outreach programs
In FY04, the Lottery’s program was transferred to the Office of Problem Gambling at the Arizona Department of Gaming, which will administer problem gambling funds from the Indian compacts with the state.
- This arrangement consolidates all resources at a single agency.
- In addition to funding support, the Lottery will continue to include the “Please Play Responsibly” message in print, radio, outdoor and television advertising.
- The Arizona Lottery player hotline includes the “Please Play Responsibly” message and “Please Play Responsibly” stickers are posted on all on-line terminals, instant ticket vending machines, and instant ticket dispensers.
- The Arizona Lottery web site includes information about problem gambling, links to compulsive gambling sites and state-funded treatment providers.
- ALC adopted a three-year Responsible Gambling strategy and plan in 2004. The three principles of the strategy and plan are further entrenching Responsible Gambling into ALC’s corporate culture, facilitating player choice through Responsible Gambling information and service, and engaging in community partnerships.
- A new Responsible Gambling logo has been developed and included in a number of communications vehicles beginning in 2005.
- Atlantic Canadians in all four provinces have access to a toll-free problem gambling help line provided by each provincial government.
- All four provinces display responsible gambling information and the help line number on VLTs. All VLTs have specified shutdown and start-up times based on their liquor license to help alleviate any after hours play.
- ALC markets its products to adult Atlantic Canadians and it is against ALC policies to sell lottery tickets to minors. ALC has at retail “Age of Majority” signs in a location visible to players, and “Age of Majority” stickers with messaging for retailers are affixed to terminals. ALC has developed for retail a player information card with warning signs of problem gambling and toll-free numbers to call for help.
- Provincial regulations prohibit minors from playing video lottery.
- Responsible Gambling awareness information is available at ALC’s Web site, as well as in player and retailer communication materials.
- ALC has introduced a comprehensive Responsible Gambling Retailer Training Program for both Video Lottery and Ticket Lottery retailers. The program provides information and training on how to identify those experiencing problems with their play and how to help by connecting them with community resources such as problem gambling helplines.
- The fourth annual Responsible Gambling Awareness Week was held in Nova Scotia in October 2005. A committee spear headed by the Nova Scotia Gaming Corporation organized the week and ALC played an active role.
- Nova Scotia introduced a package of four responsible gaming features to VLTs in Spring of 2001. These features are: pop-up reminders that indicate play duration after 60 minutes and then at 30-minute intervals and ask each time if the player wishes to continue; a mandatory cash out after 150 minutes of play; a permanent clock to remind players of the time of day; and amounts wagered will be shown in dollars, not credits. These features are also in New Brunswick, Newfoundland, Labrador and Prince Edward Island.
- The Province of British Columbia is committed to promoting responsible gambling practices and addressing problem gambling. This commitment involves a strategic alliance involving the BC Government, British Columbia Lottery Corporation and BC’s gaming service providers. This alliance is the British Columbia Partnership for Responsible Gambling.
- In 2004/05, the government of BC dedicated $4 million from net gambling revenue to provide a comprehensive Problem Gambling Program and to support a variety of new initiatives to promote responsible gambling.
- There are a number of key elements to the Province of British Columbia’s Responsible Gambling Strategy:
- The provincial Problem Gambling Program provides a province wide toll-free help line, which provides referrals to free-of-charge treatment services for problem gamblers and their families. Prevention initiatives have been expanded and public education, research and awareness programs arc being undertaken.
- BC Lottery Corporation is undertaking an Appropriate Response Training (ART) program for gaming industry staff, which includes those working in casinos, commercial bingo halls, lottery ticket outlets and BCLC staff.
- The BC Lottery Corporation offers both casino and bingo Voluntary Self-Exclusion programs. When an individual chooses to self-exclude, they are excluded from all facilities with slot machines and/or commercial bingo facilities in BC.
- A responsible gambling web site has been launched. This is a one-stop information source relating to responsible gambling and problem gambling issues, activities and initiatives. Visit www.bcresponsiblegambling.ca
- Advertising and marketing standards are in place for the gaming industry, which require advertisers to incorporate responsible gambling information in promotional material, to fairly and accurately represent the odds of winning, and to avoid targeting those groups at risk of developing gambling problems.
- The provincial Gaming Control Act prohibits retailers of gaming products from selling to persons under the age of 19.
- Multi-lingual Problem Gambling Help Line staffed with certified counsellors 7 days a week, 24 hours a day: County by County treatment referrals and information packets available from Help Line.
- Agency researched and designed Problem Gambling Brochure distributed to 19,000 retailers, government officials and Diverse grass roots organizations.
- Member of the California Council on Problem gambling’s Board of Directors.
- Web Site includes 4 informative pages with explanations of compulsive gambling and referrals to national support services.
- Problem Gambling Help Line sticker with the message “Be a Winner...Play Responsibly/Think you or someone you know might have a gambling problem? Call the California Lottery Problem Gambling Help Line 1-888-277-3115 (V/TTY)” on state-wide SSTs and vending machines.
- Problem Gambling Help Line number on Scratchers tickets, playslips and some POS.
- All television and radio ads are “tagged” with the “Play Responsibly” message.
- The California Lottery provided narration for a problem gambling video in 2002 and did another in 2003.
- The Council on Problem Gambling and the California Lottery have created the Fair Share Committee to look at gaming Contributions to the Council in 2002.
- 2004 - “Play Responsibly” point-of-sale materials are placed in the playcenters at retail locations.
- 2003 - Lottery coordinates the development of POS materials to be made available to all gaming venues in addition to Lottery retailers. Other gaming industries were consulted for creative input resulting in POS acceptable at many varied locations.
- 2002 - Lottery spearheads the formation of the Problem Gambling Coalition of Colorado. The Problem Gambling Coalition of Colorado’s mission is to increase awareness, advocate treatment and promote research and education on problem gambling.
- 2000 - The Lottery received two public relations awards for its corporate responsibility campaign focusing on playing responsibly
- 1997 - The Lottery, in conjunction with the state racing and gaming division’s committed to addressing problem gaming in Colorado through a “Play Responsibly” campaign, and the funding of a toll-free referral number for those who would like help.
- Lottery supports the Problem Gambling Coalition of Colorado’s website.
- Lottery in Partnership with the State Division of Gaming funds the Problem Gambling Hotline.
- Problem Gambling Hotline number on all Lottery tickets.
- Lottery runs public relations campaign featuring Lottery produced PSAs to raise awareness of issue. PSAs are produced in English and Spanish.
- Lottery website includes information about Problem Gambling and referrals to hotline and other resources.
- The Connecticut Lottery has supported legislation to increase its support of the Problem Gambling Services Program of the Department of Mental Health and Addiction Services, and now contributes $1,500,000 annually. The money is earmarked for the prevention and treatment of gambling-related disorders, of which underage and compulsive gambling are two.
- The Lottery’s corporate message is to “Please Play Responsibly”.
- The Lottery has produced numerous educational pieces relative to problem gambling, which are used in training efforts with Lottery and vendor employees, as well as all retailers.
- Lottery retailers receive frequent “Responsible Play” reminders via training classes, field representatives, newsletters and disclaimers on all POS. Prominent signage at retailer locations reminds customers of the age requirement and a colourful sticker is placed on all on-line terminals with the hotline number for the Connecticut Council on Problem Gambling.
- “Please Play Responsibly” is clearly printed on all lottery tickets, and on selection slips and advertising materials.
- The Lottery is a partner in the state’s AMBER Alert network, and has committed to use its terminals and tickets as a means to keep Connecticut’s children safe.
- The Lottery Security Department responds decisively and immediately to all complaints regarding retailer non-compliance with the Lottery’s policy on underage gambling. Retailers found guilty of selling to minors face administrative and/or criminal prosecution.
- The Lottery is assisted in its efforts to enforce compliance by the Gambling Regulation Unit of the Division of Special Revenue. As regulators of the Lottery, Division staff conducts routine covert surveillance at retailer locations.
- By mandate, the greater of $100,000 of VLT proceeds or 1% of the State’s share of slot machine net revenue, go to the State of Delaware’s Department of Health and Social Services, Division of Substance Abuse and Mental Health, for funding pro grams for the treatment, education and assistance of problem gamblers and their families.
- Up to $125,000 of additional funding for problem gambling programs is available from the General Fund.
- Problem gambling Hotline stickers are placed on all Lottery terminals and video lottery machines.
DISTRICT OF COLUMBIA
“Play Responsibly,” and we all win. Through the D.C. Lottery’s Play Responsibly program, the Delaware Council on Problem Gambling, Inc. staffs the toll free helpline number - 1-800-522-4700, which is available seven days a week, 24 hours a day. With the Play Responsibly program: In addition:
- The Help Line number is printed on all on-line tickets
- The “Play Responsibly” logo is printed on all on-line and instant tickets
- The “Play Responsibly” logo is printed on all game brochures and promotional materials
- During record high jackpots, the sales messages are changed to reflect the “Play Responsibly” message
- Special events and promotions are reviewed to ensure that underage audiences are not targeted
- The D.C. Lottery’s Security Division responds to all complaints regarding agent non-compliance with the Lottery’s policy on underage gambling. Agents found guilty of selling to minors face administrative and/or criminal prosecution
- Lottery agents are reminded about the underage gambling policy via training classes and THE AGENT NEWSLETTER, a monthly publication for agents
- The Florida Lottery Voluntarily funds a 24-hour, toll free, statewide problem gambling referral service through the Florida Council on Compulsive Gambling. Additionally, the Lottery prints brochures and other materials for the Council.
- A problem gambling brochure has been developed and is being printed in partnership with the Florida Council on Compulsive Gambling and will be placed at the Lottery’s in-store play stations.
- The Florida Council on Compulsive Gambling’s toll free number is posted in Lottery retailer locations with the warning that “Gambling Can Be Addictive.” This number also appears on the Lottery’s Web site and on how to play brochures.
- The Lottery suspends radio ads and instead broadcasts reminders to “ Play Responsibly” when LOTTO jackpots are high.
- The prevention of underage play is a high priority. Advertising is aimed at 25 years and older players. Retailers can be suspended, lose their licenses and be charged with a second-degree misdemeanour.
- An underage play message is included in how to play brochures and other game specific brochures and POS, on the back of Instant and On line tickets. On line playslips and on decals at instant ticket vending machines.
- Special events and promotions are reviewed to ensure that underage audiences are not targeted.
- Odds of winning information are widely available at stores and printed on Lottery materials. Odds of winning information is also included in our advertising, where possible, and on Instant tickets.
- Lottery playslips, tickets and pertinent marketing materials now carry the tagline “Please Play Responsibly.”
- By law, $200,000 of unclaimed lottery prize money is transferred annually to the Georgia Department of Human Resources. These funds help support problem gambling education and treatment services.
- Problem gambling hotline stickers are placed at all lottery play centers.
- “Play Responsibly” campaign on all Lottery POS and advertising.
- Web site provides link to Helpline Georgia.
- Broadcast “Play Responsibly” radio ads with big jackpots.
- Lottery contributes to commentaries at close of Lottery advertisements.
- Lottery maintains a list of problem gambling numbers for referrals.
- Since 1997, the Illinois Lottery has directly linked its 800-player hotline to professional gambling counsellors at Bensinger/Dupont and Associates, a nationally recognized company that provides diagnosis and treatment for a variety of compulsive behaviours. These counsellors, masters-degree clinicians, conduct in-depth interviews with callers to determine the extent of the caller’s problem and appropriate treatment.
- To ensure widespread dissemination of the help-line number, the Lottery prints in bold type the following message on all ticket roll paper stock available to the public: “If you believe you or someone you know has a gambling problem, call 1-800-252-1775 for assistance.” A similar message is printed on some Illinois Lottery in-store materials and is included on the Lottery’s web site, http://www.illinoislottery.com/ Furthermore, each week 70,000 callers to the Lottery player hotline hear the gambling helpline prompt, and have the opportunity to immediately speak with a gambling counselor.
- A “Play Responsibly” message appears on all Hoosier Lottery tickets, Lottery press releases and the Lottery Web site, www.hoosierlottery.com.
- The Hoosier Lottery consistently administers positive public awareness messages via “Play Responsibly” media advertisements to promote responsible gambling.
- The Hoosier Lottery consistently provides media messages targeted for youth (“18 or older to play or no way”) to curtail and monitor underage gambling at all Lottery retailers and promotional sites through public awareness and media advertisements.
- The Hoosier Lottery sponsors annual problem gambling conferences and seminars that assist the public; the Hoosier Lottery supports problem gambling groups with recovery programs and educational materials.
- The Hoosier Lottery offers its corporate conference room to the Indiana Council on Problem Gambling to host its quarterly board meetings.
- Gambling addiction hot line toll-free number appears on all Hoosier Lottery tickets and the Web site.
- Hoosier Lottery Web site has a specific tab on the front page that provides information and links to the Web sites for the following gambling resources:
- Gamblers Anonymous; Problem Gambling Education Association; National Council on Problem Gambling-Indiana Affiliate; Indiana Department of Mental Health; National Counselling Intervention Services, Inc.; National Council on Problem Gambling; Trimeridian, Inc.; and North American Association of State and Provincial Lotteries.
- The Hoosier Lottery maintains an active and ongoing partnership with the following: Indiana Department of Mental Health; Indiana Council on Problem Gambling; Indiana Gaming Commission; Indiana Conference on Problem Gambling; and Indiana Problem Gambling Task Force. The Indiana Council on Problem Gambling also maintains a partnership with the National Council on Problem Gambling (NCPG), which offers seminars, workshops, screening for problem gamblers, statistical data and information within other state-affiliated lottery conferences on problem gambling.
- The Hoosier Lottery allocated separate advertising dollars to the “Play Responsibly” ad campaign, which consists of Public Service Announcements, TV spots and print ads.
- The Hoosier Lottery’s Executive Director currently serves on the board of directors for the Indiana Council on Problem Gambling. This allows an efficient and effective communication network to report and remedy problem gambling issues that may affect marketing, sales, administration and public relations.
- Through its board membership, the Hoosier Lottery closely monitors statistical data and feedback from treatment centers, gambling hot line statistics (Bensinger Dupont) and other National Problem Gambling Councils, to stay abreast of current problem gambling trends, awareness, diagnostic and referral information.
- The Hoosier Lottery participates in community gambling awareness programs to help sponsor timely, educational programs for those in our community who may suffer from gambling problems.
- The state mandates 0.5 % of the gross lottery revenues and 0.5 % of the adjusted gross receipts from riverboat casinos and racetracks are deposited into a fund for gambling treatment and education services. The Iowa Gambling Treatment Program, which is administered by the Iowa Department of Public Health, provides education, training, referral and counselling services, helpline and Web site for persons affected by problem gambling behavior. Media messages are placed statewide.
- The Iowa Lottery displays the helpline number on vending machines, on-line terminals, all instant-scratch and on-line tickets and in its marketing materials. Casinos and racetracks also address problem gambling and display the helpline number and printed materials about problem gambling.
- A senior Iowa Lottery executive sits on the Iowa Gambling Treatment Program Advisory Committee, which assists the Iowa Department of Public Health in developing treatment assistance policy.
The Kansas Lottery's "Play Responsibly" and “Gambling Helpline” messages are located on a variety of materials, including instant and online lottery tickets, all-games brochure, play slips, the Kansas Lottery’s website, and customer terminal displays, as well as in the players newsletter and the retailers newsletters, delivered quarterly to all of the lottery’s 1,800+ retailers. The goal is to provide each player with immediate, easy access to problem gambling assistance.
For many years, the Kansas Lottery has contributed $80,000 a year to the Problem Gambling Grant Fund. Primarily, this money has paid for the Kansas Problem Gambling HelpLine. With the Kansas Expanded Lottery Act, an additional two percent of net revenue from state-owned and -operated casino gaming goes to the Problem Gambling and Addictions Grant Fund, which may be used to treat not only problem gambling, but alcoholism, drug abuse and other addictive behaviors. In Fiscal Year 2013, casino revenue generated $7.2 million for the Problem Gambling and Addictions Grant Fund.
Each of the three casinos with state-owned and -operated gaming currently operates its own problem gambling program, including the ability for players to self-exclude themselves from the casinos. Problem Gambling awareness messages are located prominently throughout each casino, as well as on every gaming machine.
- “Play Responsibly” information and links to problem gambling resources on web site.
- “Play Responsibly” campaign on all Lottery POS and advertising.
- Broadcast “Play Responsibly” radio ads with big jackpots.
- Toll free Problem Gambling Helpline number listed on web site.
- Stickers with legal playing age information and toll free Problem Gambling Helpline number affixed to Terminals, Play Stations, and How to Play Holders at retailer locations.
On March 29, 2001, the Quebec government made a radical change in its policy concerning problem gambling research and prevention. The two most important changes were: On one hand, Loto-Quebec was no longer in charge of problem gambling research and prevention issues that are now under the responsibility of the Ministry of Health and Social Services. However, Loto-Quebec is responsible for Responsible Gaming measures that fall within the scope of its commercial mission.
- Loto-Quebec created the “Fondation Mise sur toi” (Bet on Yourself Foundation). This Foundation received a $2 million starting amount from the corporation;
- In parallel with this initiative, a special telephone line, 1-866-SOS-JEUX, is made available to all compulsive gamblers in search of assistance. Both the Fondation Mise sur toi and the 1-866-SOS-JEUX help line were being promoted and supported by an unprecedented advertising and public awareness campaign.Funds to all these programs were provided by Loto-Quebec and distributed as follows (in million Canadian dollars):
||2001 - 2002
||2002 - 2003
||2003 - 2004
||2004 - 2005
||2005 - 2006
|Programs operated by the Ministry of Health and Social Services:
|Programs from the Régie des alcools, des courses et des jeux;
- The Ministry of Health and Social Services announced that the received sums would be distributed as followed;
- $10 million for the prevention, the treatment and the reintegration of people with gambling problems;
- $3 million for national campaigns of prevention, on the radio and in bars;
- $3 million for scientific research and evaluation of the strategies of prevention and intervention;
- $1 million for the development intervention’s tools intended in particular to bars’ personnel, to employers and for those in close relation with the players.
- As for the Régie des alcools, des courses et des jeux, it intends to use the amount of 3 million dollars on two levels:
- 1.7 million dollars for the management of the licenses of the video lotteries terminals;
- 1.3 million dollars for the control and the impacts of its actions.
- An Inter-Ministerial Committee was set up in order to ensure the appropriate quality of the policy and its programs. Members of the Committee include;
- Ministry of Finances
- Ministry of Public Security
- Ministry of Health and Social Services Presidents of:
- The Régie des alcools, des courses et des jeux Loto-Québec
- The Inter-Ministerial Committee oversees the compulsive gambling research and prevention programs that are built on the following components:
- University research
- Public information, education and prevention
- Integrated services for compulsive gamblers
- Problem gambling research and prevention programs rest on the following pillars:
- University Research:
- For 2002-2005, the Ministry of Health and Social Services has launched a new research program focused on the socioeconomic impact of gambling and games of chance in collaboration with the Quebec Fund for Research on Society and Culture.
- Prevention Specific to Lotteries
- PROHIBITION OF SALE OF LOTTERY PRODUCTS TO MINORS; As of February 1, 2000, the sale of lottery products to minors has been illegal in Quebec. Any retailer contravening the law is liable for a fine of $300 to $2,000, or $600 to $6,000 in the event of a second offense. Loto-Quebec has also implemented sanctions against offending retailers - from a simple warning for a first offense, to a 30-day suspension of their lottery sales permit in the case of a second offense, and a permanent revocation of the permit for a third infraction. Daily messages reading The Sale of Lottery Tickets to minors is forbidden by Law” are displayed on retailers’ terminal screens. The same message is posted on the Internet and printed on lottery tickets and selection slips, and warning stickers are distributed to all points of sale.
- Loto-Quebec improved its advertising code
- The odds of winning are printed on the back of each lottery product;
- The number of the helpline is printed on the back of each lottery ticket;
- Loto-Quebec is not targeting any particular group or community for the purposes of promoting its products;
- CD games have been equipped with a parental control feature.
- Prevention Initiatives Specific to Video Lotteries
- MINORS HAVE NO ACCESS TO VIDEO LOTTERIES: Video lotteries terminals can be operated only be establishments holding a bar, brasserie or tavern permit and which hold a site operator’s license from the Resie des alcools, des courses et des jeux. These establishments forbid entry to people under 18 years of age;
- A message appears on the screen of each terminal in operation to remind customers of the maximum gain offered per bet; Maximum gain offered per bet: $500;
- Posters featuring the slogan “Gambling Should Remain a Game” were on display inside all establishments;
- An information brochure entitled “Video Lotteries and Chance” is widely distributed. It actively promotes the Gambling Help and Referral Hotline (1-866-SOS-JEUX);
- Starting November 2002, several new features were added to all new video lotteries terminals in order to reduce the risk of developing gambling problems.
- Black surfaces replace all chrome;
- The warning message and 1 -866-SOS-JEUX help line number occupy the entire upper portions of each terminal:
- Before you have dark thoughts...
- Before it’s too late...
- Before you bet it all away...
- Before you burn it all...
- Before suicidal thoughts...
- the number of games available has been reduced form 23 to 10 - or a maximum of 5 per terminal type;
- the speed of the game is reduced;
- the maximum wager per session drops from $100 to 560;
- terminals in all establishments are deactivated and in accessible outside the hours authorized by their liquor licenses.
- Since the summer of 2002, all operators of sites equipped with VLTs have had the opportunity to attend information sessions “Au hasard du jeu” focused on the concept of chance and on compulsive gambling. The SLVQ began offering these services during the previous fiscal year in collaboration with the Quebec Centre of Excellence for the Prevention and Treatment of Compulsive Gambling, affiliated with Laval University. A total of 4,300 individuals have taken part in these training sessions designed to provide operators and their employees with a better understanding of the problems associated with compulsive gambling. The entire SLVQ team and all regional representatives have also taken advantage of this specialized training.
- Preventive Initiatives Specific to Loto-Québec Casinos
- PROHIBITION OF ACCESS TO CASINOS TO MINORS: The policy stipulates that access to casinos is restricted to individuals 18 years of age and older;
- A self-exclusion program is offered to any casino patron upon request. By enrolling in the self-exclusion program, an individual authorizes the management to exclude him/her from all three casinos – including all gaming areas, bars, snackbars, restaurants, theatres and boutiques located therein – for a period of three months to five years. Registration in the program is irrevocable;
- Since 2005, it is now possible for patrons to self-exclude from a treatment facility instead of having to come to one of the casinos to register.
- An informative pamphlet about compulsive gambling is available to patrons;
- The casinos offer no credit to players and the consumption of alcohol is strictly prohibited in gaming areas.
- Interactive terminals based on the theme “Gambling should remain a game” were introduced as a preventive tool and by means of an entertaining interactive presentation which helps players assess their behavior with respect to games of chance. All 3 casinos have them and over 200,000 players have used them.
- The SOS-JEUX number is on all the slot machines with strong dissuasive messages about the risks and ill effects of compulsive gambling:
- Before it’s too late...
- Before you bet it all away...
- Before you lose control...
- Before gambling becomes an obsession...
The Resie des alcools, des courses et des jeux is looking into the feasibility of implementing a self-exclusion program in all the establishments where video lottery terminals are operated.
Since July 2001, Loto-Quebec has implemented special intervention procedures at its three casinos aimed at providing on-site assistance to individuals showing signs of crisis or distress.
Procedures to Assist Players in a Crisis or Distressful Situation at Quebec Casinos
As soon as a person in distress is detected in one of the casinos’ gaming areas, a security agent approaches the player to offer assistance. If the individual accepts this offer, he/she is taken to the casino’s security office, where they are greeted by an investigator who has been specially trained to be able to fully evaluate and manage situations of distress, in accordance with the assessment, the investigator offers the appropriate assistance to the individual concerned or, as required, contacts the crisis centre associated with the casino. Crisis intervention service is available at each casino 24 hours a day, with two qualified counselors ready to step in and help within a period of no longer than 20-25 minutes.
Managers from the head office of Loto-Quebec and its subsidiaries received a special awareness program to ensure that they are aware of this procedure, that they can inform their employees and set in motion the procedure if the situation arises.
People Making a Difference
Since the implementation of these procedures in July 2001, 150 people have accepted assistance of various kinds at the Casino de Montreal alone, including seeking therapy at a specialized treatment centre. As such, this initiative has already proven to be an effective means of aiding compulsive gamblers, in addition to the other measures instituted by Loto’Quebec such as the self-exclusion program. Starting July 2002, this procedure was also implemented at Loto-Quebec headquarters to help players that show up there,
Moreover, in order to maximize the effectiveness of the intervention procedures, all casino employees who are in contact with players are called upon to play an active role by constantly being on the lookout for individuals in distress. In this regard, a special awareness program has been given at all the Quebec’s casinos whereby groups of 20 employees participated in three-hour information sessions focused on the phenomenon of compulsive gambling and the various ways to better detect the signs of a player in crisis or distress. As such, we have reached nearly 4,300 employees at the end of those sessions.
In 2004, managers from the head office of Loto-Quebec and its subsidiaries received a special awareness program to ensure that they are aware of this procedure, that they can inform their employees and set in motion the procedure if the situation arises.
In 2005, all head office employees participated in three-hour information sessions focused on the phenomenon of compulsive gambling.
Since 2005, it is now possible for patrons to self-exclude from a treatment facility instead of having to come to one of the casinos to register.
We are currently working on a number of projects for the casinos and video lotteries:
A information center in the Montreal casino to be opened in 2006.
The self exclusion program was improved by adding the offer of a counseling service and a mandatory information session at the end of the self exclusion period.
New interactive terminals based on the theme “ 8/8 the winning combination” will be introduced in the beginning of the year.
A series of additional prevention programs and measures in aid of individuals experiencing problems associated with gaming will be implemented, on a trial basis, in 7 regions in 2006.
The training session “Au hasard du jeu” is to be re-launched. Developed by Universite Lavals Centre quebecols d’excellence pour la prevention et Ie traitement du jeu, this innovative training is designed to sensitize bar personnel to the problem of excessive gaming and to present a personalized approach vis’a’vis vulnerable clientele.
A responsible operating code has been developed which will be applied over the course of the coming months. The purpose of this initiative is to promote the responsible management of video lottery terminals throughout the network. At the same time, the code aims to assure that VLT clientele can enjoy a quality entertainment experience in a pleasant environment.
The Louisiana Lottery is mandated to print the gambling hotline number on all tickets.
Effective July 1, 1998, the legislature is required by statute to annually appropriate five hundred thousand dollars from the Lottery Proceeds Fund to the Compulsive and Problem Gambling Fund.
- The Lottery refers people to the National Confidential Helpline on Problem Gambling. the 800 number is included on the back of the tickets and on the POS.
- Lottery tags TV and radio commercials, as well as P.O.S. with a “Please Play Responsibly” message.
- The Lottery lists a toll free number on its web site to refer people to a problem gaming organization.
- “Play Responsibly. It’s only a game.” appears on the back of instant tickets.
- “The Maryland Lottery encourages responsible play. Remember, it’s only a game.” appears on the back of on-line tickets,
- game brochures and the Lottery’s website.
- The Lottery works closely with the Maryland Council on Problem Gambling and the National Council of Problem Gambling to effectively address problem and underage gambling issues.
- The legislature appropriates $654,942.00 annually from Lottery net revenue for compulsive gambler’s treatment programs including hotline, treatment centers, education and awareness programs and public service announcements. Since it first began to fund the program in 1988, the Lottery has transferred over $10.6 million in funding to the Department of Public Health, which administers the program.
- The Lottery requires its retailers to post the “800” hotline number for the Massachusetts Council on Compulsive Gambling on Lottery terminals.
- The Lottery voluntarily posts the “800” number for the Massachusetts Council on Compulsive Gambling on Keno screens between each game, as well as on the Lottery’s official web site.
- Spent $1 million in FY ‘05 on compulsive gambling programs. Included funding for the Michigan Problem Gambling Helpline, Michigan Council on Problem Gambling and the Michigan Compulsive Gambling Prevention Fund.
- Prints the Michigan Problem Gambling Helpline 800 number on all tickets and printed advertising.
- Provides information and educational materials on compulsive gambling for public review and distribution.
- Through the end of fiscal year 2005, the Lottery transferred 20.3 million to the Department of Human Services for compelsive gambling, prevention, research, and treatment. In FY’06, the Lottery will transfer $1.796 million. Lottery contributions account for all state funding for problem gambling.
- The Lottery designed and printed more than 100,000 stickers advertising the state’s Problem Gambling Helpline. These stickers have been posted at all lottery retailers and are available free to other organizations.
- The Lottery is an active member of the state’s Advisory Committee on Compulsive Gambling, the Northstar Problem Gambling Alliance, and is an institutional member of the National Council on Problem Gambling.
- The Lottery has compiled a comprehensive annotated bibliography on compulsive gambling research, which is available to the general public.
- The Lottery is a sponsor of the annual Minnesota problem gambling conference.
- The Lottery places the number of the state’s problem gambling hotline on brochures that advertise or describe lottery games and on scratch tickets.
- The Lottery has provided training on problem gambling to its entire staff.
- The Lottery includes a regular column on problem gambling in its retailer newsletter.
- The Lottery sponsored a 30 minute documentary on problem gambling produced by Twin Cities Public Television.
- The Lottery’s advertising agency is required to contribute 300 pro bono hours per year in support of programs for problem gamblers.
Play Responsibly Program
- A special “Play Responsibly - It’s only a game” message is printed on Lottery Scratcher tickets, Number Games play slips and ticket stock, Numbers Games terminals, instant ticket and Pull Tab vending machines, retailer point-of-sale - including all-games how-to-play brochures, miscellaneous player and retailer publications and the molottery.com website.
Compulsive Gambling Programs
- The Missouri Lottery is a member of the Missouri Alliance to Curb Problem Gambling (MACPG) group. MACPG’s primary purpose is to direct compulsive gamblers and their families to available treatment in Missouri. The Lottery’s role is to create publicity materials and help promote MACPC’s 1-888-BETSOFF help line number and the Department of Mental Health’s treatment program. Key message: “Be a Friend — Make the Call.”
- The Lottery created and produces a quarterly publication, “Bets Off Bulitin” for the Alliance.
- The Lottery built and maintains the Alliance’s Web site at www.888betsoff.org.
- The Lottery assists in the planning and coordination of the annual Midwest Conference on Problem Gambling & Substance Abuse.
- The Lottery built and maintains the Midwest Conference’s Web site.
- The Lottery prints posters and pamphlets that publicize compulsive gambling symptoms and direct individuals to the toll-free 1-888-BETTSOFF help line and professional treatment. These informational materials are disseminated at Lottery retail ers, riverboat casinos, mental health offices, counselling clinics and through statewide education, health and mental health conferences
- The Lottery created a special 1-888-BETSOFF public service announcement, which is distributed statewide to all television outlets. In addition, the lottery often pays to have the PSA broadcast during Missouri Responsible Gaming Education Month along with it being broadcasted on riverboat casino closed-circuit television and the Department of Mental Health’s “Positive Profiles” and “Mental Images” programs.
- A new public service announcement program was initiated in 2003. This new program features celebrities providing the risk factors of problem gambling and other addictions and the help line number to call. These PSAs are distributed statewide to television and radio outlets.
- The Lottery prints the 1-888-BETSOFF telephone number on the back of Lottery tickets and pay slips.
- The Lottery publicizes the MACPG program and telephone number through its Web site, publications and e-mail service.
- Lottery employees are trained to help identify and refer problem gamblers.
- MACPG schedules events in conjunction with the Missouri’s Responsible Gaming Education Month in August. Various events and activities are held throughout the month to create public awareness.
- To promote the help line number, the Lottery placed billboards in Kansas City and St. Louis.
- The Lottery’s Communications Director served as Chairperson for the Alliance in FY ‘02.
- The Lottery created brochures and posters aimed at older adults. These materials were distributed to senior centers Bingo halls and other locations frequented by seniors. This campaign was the first of the “Friends” campaign aimed at friends and family members of problem gamblers to help them encourage the problem gambler to seek help.
- Lottery employees are often the coordinators and organizers of Alliance events and meetings held throughout the year.
- The Lottery produces premium items for dissemination at conferences and speaking engagements
- Lottery employees regularly represent the Alliance at speaking engagements and coordinate a travelling informational exhibit.
- Lottery employees regularly represent the Alliance at national conferences and often present programs.
- Problem gambling articles regularly appear in the Lottery’s player newsletter and retailer publications.
Underage Gambling Prevention Program
- Key player and retailer messages: “You must be 18 years or older to play the Lottery” “State law prohibits the sales of Lottery products to minors.”
- Lottery vending machines are strategically located near service desks and store personnel for monitoring of underage play.
- All Lottery on-line terminals and instant and Pull-Tab vending machines have stickers that includes the “You must be 18 years or older to play the Lottery” message.
- The Lottery publishes monthly reminders to retailers in the retailer magazine — “When in doubt ask for proper identification.”
- The Lottery sends monthly on-line messages to retailers reminding them to ask for proper identification when selling Lottery products
- The Lottery’s vending machines include a remote shutoff device for store clerks who witness minors attempting to operate a Lottery machine.
- The Lottery created brochures & posters aimed at preventing underage play. These items were distributed to schools throughout the state.
- Lottery personnel regularly make presentations at school counselor meetings.
- Lottery coordinated the creation of a youth addiction prevention program that is presented in schools throughout the state. The Lottery also coordinates the budget and scheduling of the program for the Alliance.
- The Lottery wrote and produced an award-winning youth addiction video. The Lottery also assisted in creating a facilitator’s guide for use with the video. The video kit is being offered free to Missouri’s schools and is designed for grades 6-9. Within the first two years of being released, the video kit was potentially reaching more than 45% of Missouri’s public secondary students. The video is also used by other states internationally.
- The Montana Lottery uses “Please Play Responsibly” messages on its tickets, point-of-sale, web site, advertisements, and newsletter.
- By statute, the Nebraska Lottery contributes annually the first $500,000 in fund proceeds plus one percent of proceeds to compulsive gamblers assistance. Without statutory requirement, the Nebraska Lottery has gone much further in attempting to address compulsive gambling concerns. The Nebraska Lottery includes the compulsive gambling help line on all tickets sold and makes compulsive gaming information and materials available to players and retailers via its web site, newsletters, signage, and by other means. The Nebraska Lottery has a good working relationship with the Compulsive Gamblers Assistance Fund program and the Nebraska Council on Compulsive Gambling.
- The Nebraska Lottery and its advertising agency worked to develop a public service announcement campaign on behalf of these entities. Both of these entities currently collect data on compulsive gamblers.
- Historically, the Nebraska Lottery has had very few problems with minors buying lottery tickets. The Nebraska Legislature has established the minimum age to purchase and redeem state lottery tickets as 19. It is a criminal offence to sell Nebraska Lottery tickets to minors, and the Nebraska Lottery regularly reminds retailers and customers of that fact. The minimum age is posted through a variety of means ranging from ticket display units and how-to-play materials to publications and the Nebraska Lottery web site. Any suspicious activity involving minors is investigated by the Department of Revenue Investigations Unit and local authorities and is prosecuted when appropriate.
- Lottery has a gambling hotline number on its Internet web site. Lottery personnel refer callers to this number and/or web site.
- Lottery maintains a list of problem gambling numbers for referrals.
- “Play Responsibly” message is printed on back of instant tickets and included on all games brochures.
- Informational stickers and handouts provided to all retailers.
- TV and radio commercial produced by the Lottery with “Play Responsibly” message.
- Play Responsibly logo on all POS, printed advertising, TV and radio spots.
New Jersey Lottery
The New Jersey Lottery has implemented the following key elements of Responsible Play program:
- New Jersey Lottery prints the 1-800-GAMBLER number on all Lottery tickets, lottery machines, instant ticket vending machines (ITVM), game brochures and all other advertising materials.
- New Jersey Lottery includes responsible play messaging as part of its winning number notification to VIP Club members.
- New Jersey Lottery has a multiple links from the Lottery's Web site to the Council on Compulsive Gambling of New Jersey Web site and the National Council on Problem Gambling’s web site.
- New Jersey Lottery developed a revised brochure about Responsible Play with the cooperation of the Council on Compulsive Gambling of New Jersey that was distributed to all 6,000-lottery retailers and available at Lottery displays and exhibits.
- New Jersey Lottery developed a Responsible Play section as part of the Lottery website and plans a similar section on the retailer website for implementation in 2003.
- The New Jersey Lottery created and periodically airs Responsible Play messages for 10-second announcer read spots and periodically has responsible play messages on the lottery machine starlets in all 6000 agent locations.
- The New Jersey Lottery maintains a good working relationship with the Council on Compulsive Gambling of New Jersey and other similar entities to assist them with problem gambling education, prevention and treatment for the adult and youth population of the State.
- New Jersey Lottery supports the Council on Compulsive Gambling of New Jersey through membership, attendance, and sponsorship of the Council's conferences and events.
- The New Jersey Lottery designated a person to spearhead an expanded Responsible Play/Youth Gambling program.
- New Jersey Lottery representative serves on the Board of Directors for the Council on Compulsive Gambling of New Jersey.
- New Jersey Lottery has developed a Responsible Play component for the new Retailer Manual and the revised Retailer training program.
- Over the next year, Lottery will announce new initiatives, including an expanded program to enforce underage gambling prohibitions, Speakers’ Bureau to promote responsible play and Where The Money Goes and further player and retailer websites announcements promoting responsible play.
- New Jersey Lottery has initiated an underage gambling campaign including the slogan “Not 18 Yet? No Bet” and terminal stickers. (In English and Spanish).
- There is a legislative mandate that requires at least $600,000 per fiscal year in casino fines levied by the state to fund the Council on Compulsive Gambling in New Jersey.
- New Jersey Lottery now includes a Responsible Play Message in television and radio product advertisements.